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A list of our frequently asked questions is as follows:
We can negotiate the price for large orders or can negotiate a discount for customers who place regular orders (at least one order per month).
Yes they are. All our checkout pages are secured with industrial standard 128 bit SSL encryption which has never been penetrated. Whilst you place your order, your personal details and credit card data are encrypted, and when you are entering your credit card and personal information you are connected to a secure server. Our website utilises "Secure Socket Layer" security, which almost all web companies with shopping carts use it. Look for the Golden Padlock symbol at the bottom of your computer screen in the checkout and click on it for details.Section 75 of the Consumer Credit Act 1974 protects consumers using a UK issued credit card for a transaction over £100.00. If your card is used fraudulently to pay for goods which you have no knowledge of and did not order yourself, your card company are liable for the fraudulent balance owed. What usually happens in these situations is that the customer is refunded by the card company for that transaction. Paying using a credit card via a secure website is actually safer than providing the information over the phone.
We are an internet-only business, and as such, we are able to greatly reduce the costs of running the business, this allows us to run the business more efficiently and we pass the savings on to our customers.
Occasionally, we may email you to tell you about any new products, but we will not pass your details on to anybody else.
We currently accept Visa / Mastercard / Visa Electron / Switch /Debit and Solo.
We do not accept American Express or credit cards issued outside of the UK.
We can also accept cheques which need to be made payable to Saving Energy Online, but we will not dispatch any items until cleared funds have been received into our bank account.
Please send cheques to the following address:
Saving Energy Online Limited
34 High Street
Yes. We can dispatch orders to a work address, but we will also need the address that your card is registered at.
We would be delighted to hear from you by phone and can usually place your order immediately. There may be occasions when we need to call you back to get your order placed, but this is rare and we usually deal with your call straight away. Our sales line is 0800 0 302 402
Of course. Our Customer Services are there to deal with any issues you may have with any orders you have placed. Please contact us by email in the first instance on email@example.com .
If nobody is available to sign for the order then the courier will leave a card advising you of a parcel is undelivered. The parcel will be returned to the courier’s local offices. Contact the courier company directly to arrange an appropriate redelivery time, or you could collect the package from the local offices. It is always best to discuss this with the courier before going to collect. You will probably need identification to collect the parcel.
In this situation, we usually hold on for the out of stock items to arrive to us and then we despatch the whole order together. Occasionally a product may be out of stock longer than usual, so please contact us for the estimated delivery date. At times it may be best to remove those items from the order and we will despatch everything else straight away. Obviously, you could still wait until we can despatch everything altogether if you’d prefer.
Saving Energy Onlines phone lines are open Mon-Sat 8:30am-6:30pm. We are not normally working during Sundays and on bank holidays. If you would like to contact us outside of these hours then please email us at firstname.lastname@example.org and we will endeavour to get back to you as soon as possible.
This does happen but thankfully rarely. If it happens to you, then please use our returns procedure to report this to us. We will issue you with a returns number to return the wrong item back to us. We will then dispatch the correct item to you at our own cost.
Please use our returns policy on how to return the item.
Please report this to us at email@example.com as soon as possible and we will advise you on what action to take
The courier companies we use are prepared to hold the package for five days but then the package will be returned to us. If you can speak to the couriers, you should be able to arrange for the package to be held at the courier’s depot until you can collect it.