Delivery

Please note that all prices shown on this web site are free delivery excluding some solar items, all delivery charges are added to your order before you check out,Most products are free delievery.

For non UK and EU countries please email sales@savingenergyonline.co.uk for a quote.

We will endeavour to dispatch all orders within two working days but on rare occasions some items maybe out of stock.  We will always endeavour to keep you informed of anticipated despatch dates if any delays do occur.  When we notify you of the estimated arrival date you will be able to decide whether or not to proceed with the order.

If we are unable to deliver within 28 days of ordering, we will always give you the option of receiving a full refund of any payments made.

Where stock is not immediately available we may dispatch a part shipment of any orders at our discretion or wait until we have received shipment of any out of stock items you have ordered, and dispatch the whole order together.

We make every effort to ensure that your order reaches you in one piece and on time. We cannot be held responsible for the rare occasions when transit results in the loss or damage of goods.

All of the delivery services that we use require a signature on delivery. If there is no one available at the delivery address, the courier company will leave a card asking you to contact them directly to either arrange to collect the parcel, or to arrange a second delivery attempt. If a second delivery attempt is also unsuccessful, then an additional charge is made for any further delivery attempts. You will be liable for this charge. If after seven days you have not contacted the courier company to make arrangements to either collect the parcel or for them to re-deliver, then the parcel is automatically returned to ourselves. If this happens, you will be liable for any return delivery costs and also for the cost of re-delivery.

Saving Energy Online cannot be held responsible for any delays in delivery and accepts no liability for costs incurred as a result of this.

 

Want next day delivery guaranteed?

Simply upgrade your delivery choice when you place an order. 

 

·    Options 1:  Recorded Delivery 

·    Option   2:  DPD Special Delivery (Next Working Day Delivery Guaranteed).

     Option   3:  DPD 24 Hour 

 

Prices for different delivery methods are shown in your shopping basket when you order.

Which delivery companies does Saving Energy Online use?

·    Royal Mail (First or second class post)

·   DPD

Which payment methods are accepted?

We accept all major credit or debit card via our fully secure payment gateway provided by Protx (Sage Pay).

 

Can you pay by Cheque?

Yes you can pay be cheque. Simply telephone our friendly UK based call centre and we will accept a cheque by post. 

Cheques should be made out to:

Saving Energy Online Limited

Saving Energy Online Ltd, 34 High Street, South Kyme, Lincoln, LN4 4AD 

All mail order must be accompanied with a copy of your order number. once the funds clear the item purchased will be dispatched.

 

Do you accept orders for Government, Local Authorities & Schools?

We accept purchase orders from public bodies. Please ensure that you include a contact name, phone number and preferably also an email address on your order.